Privacy Policy

1. Introduction

UptimeDuck ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Data Controller

UptimeDuck is the controller and responsible for your personal data. Ideally, if you have questions, please contact us at [email protected].

3. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Billing address, email address and telephone numbers.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Monitoring Data: IP addresses and URLs you configure for monitoring.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (providing monitoring services).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

5. Cookies

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

We specifically use Authentication Cookies to keep you logged in securely. You can set your browser to refuse all or some browser cookies, but if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. International Transfers

We operate globally. By using our Services, you acknowledge that your personal information may be transferred to, stored at, and processed in jurisdictions other than your own, including servers located within the EU and other regions as necessary to provide service reliability.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Historical monitoring log data is retained according to your plan limits (typically 30 days to 1 year).

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data ("Right to be forgotten").
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.